From 6 April 2018, new rules enter into force which will impact significantly on the online resale of events tickets in the UK, bringing notable changes to the manner in which tickets may be resold for admission to sporting events, as well as other recreational and cultural events.
These new requirements come into force under the Consumer Rights Act 2015 to increase the amount of mandatory information which must be provided by those attempting to resell tickets online. This regulatory change is broadly intended to better ensure that tickets are sold to fans and other individuals with a genuine interest in attending relevant live events, and towards discouraging reselling by ‘ticket touts’ and others seeking to only profit from any onward sale.
These changes in particular require that those attempting to resell events tickets following initial purchase provide the prospective buyer with certain pieces of key information before any contract of onward sale is concluded, namely:
- where applicable, sufficient details to allow the prospective purchaser to identify any particular seated or standing area applicable;
- information regarding any restrictions limiting admission only to certain individuals (for example, stating that identification documentation is required or that only those over 18 years of age may be admitted); and
- details of the original face value ticket price.
In addition, where the re-seller has any connections to the online facility being used for onwards sale, or with the event organiser or primary seller, details surrounding this must also be disclosed. Further, if that event organiser or primary seller has applied a unique ticket number to the relevant ticket, this will also need to be supplied to the new purchaser.